While you use Plex, we may collect information about you and the devices you use. This page describes the data we may collect and allows you to opt-out of providing certain pieces of information to us.
Like other online services, Plex collects and stores information about you. Having this information helps us provide and improve our services, communicate with you, provide offers to you, and make informed decisions about where to invest our resources.
We store general information about your account, like email address, and your subscription plan if you have a Plex Pass. This includes your plan type (e.g., monthly, yearly, lifetime), how you purchased it (e.g., in-app purchase on iOS), and how much you paid.
We also store information that tells us how you learned about Plex when you signed up or purchased a subscription (ex: you clicked on an ad in Google search results, or came in via an email promotion).
Plex collects data about the specific version of the applications that you use to connect to our services.
|Product||Plex for Android|
We also collect information from the device that you use to access Plex services. Collecting this information allows us to invest our engineering resources to improve our applications on the platforms that would benefit the most customers.
|Smart Watch Connected||Android Wear|
When you connect to Plex services, we also collect some information about your network and your connection.
|Network Link Type||wifi|
|Playback Session ID||123456789abcdfe-com-plexapp-android|
In order to properly report aggregated user counts to our service providers, we collect information about the Electronic Program Guide (EPG) data used to support our live TV and DVR products. This collected information may include your postal code, local television provider (if applicable) and is only shared with our service provider in aggregate.
In order to provide the best media viewing experience possible, we need to collect information about how our products are being used by our customers.
Collecting playback data allows us to understand what types of content our customers are watching or listening to (films, TV shows or music) and how that media plays (direct vs transcoded). Video and audio codec data is collected to improve playback support.
Generalisation of playback data
Based on feedback from the Plex community, we generalise some of the data we collect. Before our applications send us certain information, we round the values into buckets that give us the general usage data we need without providing details that could potentially be used to identify what you’re watching. Those fields are:
Playback data we collect
|Timestamp||2017-08-30 06:53:17 UTC|
|Was the item auto played?||false|
|Latency (in milliseconds)||500|
|Error (if applicable)||“Couldn't create playback session”|
You can opt-out of sending us certain playback data. This option applies to playback data for your Personal Local Content (media stored on your own private server) and when streaming Personal Local Content owned by another user. When you opt-out of sending playback data for your account, it will apply to all Plex clients and servers that you are logged into.
|Playback data you can opt-out of||Sample|
Whenever an item is played, data can be reported by both the server that hosts the content and the Plex client playing it. If you play an item from your own server, opting-out will apply to both your client application and your server.
As described above, client playback data does not identify what content was played, does not identify what server the content was played from, does not identify the owner of the server that the content was played from and is generalised.
Similarly, the server playback does not identify what content was played, does not identify which client accessed the content, does not identify the user who played it and is generalised.
Changes made to this setting will also apply to all Managed Users in your Plex Home.
If you watch or listen to content from third parties such as News or Podcasts, we store information about what you viewed, the service it came from, and when it was published.
We store the list of News categories you followed and the list of content you’ve muted. We also store the list of podcasts you’ve saved to “My Podcasts”.
If you create Managed Users on your account, we store information about the Plex Home and the users created.
We also store your list of Plex Friends and the sharing settings you configured if you allow them to access one or more of your libraries.
We store the basic information about the libraries you’ve created on your Plex Media Server. This includes the name of the library, what type it is (Music, Movie, etc), scanner, agent, language, and dates it was created, updated, last scanned, and deleted. This information is used in order to display the sharing settings page.
If you use the Plex It! bookmarklet, we store the videos you’ve saved to your queue. We also store the list of recommendations you received from other users.
We collect and store additional information required for certain features to function. This includes:
Plex uses your IP address to roughly estimate where our customers are when using our services.
In addition to the information described above, Plex collects anonymised data when users interact with our services. This includes:
Collecting anonymous feature interaction data allows us to understand what parts of our product are being used on a regular basis and when our customers may be having trouble discovering certain features. This information is not tied to an individual and is only useful when viewed as aggregated statistics (ex: how many people performed the action).
Example: what we collect when someone performs a search
Example: what we collect when someone plays a film from the pre-play screen
|Number of User Accounts with Server Access||2|
|Library Type (film, music, photo, show)||film|
|Library Scanner||Plex Movie Scanner|
|Total Number of Items in Library||57|
|Number of items in library based on unique combination of container, video and audio codec.||Container: mkv
Video Codec: h264
Audio Codec: ac3
Number of items: 33
|Time stamps indicating the last time an item was added and played for each unique combination of container, video codec, audio codec.||Last Added At: 2017-09-26 12:35:42 UTC
Last Played At: 2017-09-26 11:24:13 UTC
If you opt-out of sending us playback data, we will also stop sending the data described in the server/library section above. Opting-out will apply to all servers owned by your user account.
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Revised 23 May 2018
You may choose to provide us with certain information, such as when you create your user profile or when you use the services. We may also collect automatically-generated and technical information. Therefore, the information we have (“Collected Information”) may include:
If you use our services outside of the United States, we may transfer information from that jurisdiction to the United States, where data protection regulations may not offer the same level of protection as in other parts of the world, such as the European Union. If you use our services in the European Union, we will transfer data to the United States subject to standard contractual clauses.
You may exercise your rights to access, correct, erase, object to processing and request data portability where applicable in the following ways:
Plex retains personal information you provide to create your account for as long as you maintain an account with us. Personal information used to provide the services to you will be kept long enough to provide you with the service, including in archives and logs used to maintain and develop the service. Specifically, we delete data used for logging and error tracking after 90 days, we reset cookies on our website after 14 days. We also delete other personal data used to provide Plex Solution or to communicate with you within 30 days after your account is deleted. We may retain some usage statistics (including IP addresses) for as long as we have a business purpose in order to improve Plex’s services but these statistics are no longer linked to the deleted account.
You have the following choices regarding how we and third parties use certain information collected from or about you. We are committed to complying with the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles for Online Behavioural Advertising and the DAA Application of Self-Regulatory Principles for the Mobile Environment.
Plex GmbH, Hansmatt 32, 6370 Stans, Nidwalden, Switzerland
Plex Inc, 449 N Santa Cruz Ave, Los Gatos, CA 95030
Plex’s Data Protection Officer can be contacted at firstname.lastname@example.org.
You may contact us with questions and comments regarding this policy via our contact page. You can also contact your local data protection authority with any complaints about Plex’s data collection or processing activity.
Revised November 29, 2018
IMPORTANT—PLEASE READ THE FOLLOWING TERMS OF SERVICE (REFERENCED HEREIN AS “TOS”) BEFORE OR WHEN USING THE PLEX WEBSITE, PLEX SOFTWARE, MOBILE OR WEB APPLICATION(S) OR ANY RELATED PLEX SERVICE(S) (referenced collectively herein as the “Plex Solution”). PLEX GmbH (“Plex”) IS WILLING TO LICENSE AND PERMIT USE OF PLEX SOLUTION SUBJECT AT ALL TIMES TO AGREEMENT WITH THIS TOS. BY USING OR OTHERWISE ACCESSING PLEX SOLUTION, YOU ACCEPT AND AGREE TO THIS TOS. IF YOU DO NOT AGREE TO THIS TOS, DO NOT USE PLEX SOLUTION.
Plex reserves the right to establish additional practices, parameters, and limits in its sole discretion concerning the display or availability of any User Content. Further, Plex shall not have any obligation to incorporate or utilise any User Content that does not correspond to or meet Plex’s technical or usage practices, parameters, and limits.