Privacy Preferences

Account Information
Application and Device Information
Network / Session Data
TV Program Guide Data
Playback Data
Optional Playback Data
Plex-provided Content
Friend Data
Library Data
Service Data
Derived Information
Interaction Data

Anonymous Data

Server / Library Data
Apple App Privacy

Categories of Personal Data

Like other online services, Plex collects and stores information about you. Having this information helps us provide and improve our services, communicate with you, provide offers to you, and make informed decisions about where to invest our resources.

Account Information

We store general information about your account, like email address, and your subscription plan if you have a Plex Pass. This includes your plan type (e.g., monthly, yearly, lifetime), how you purchased it (e.g., in-app purchase on iOS), and how much you paid.

We also store information that tells us how you learned about Plex when you signed up or purchased a subscription (ex: you clicked on an ad in Google search results, or came in via an email promotion).

Plex collects data about the specific version of the applications you are using to connect to our services.

Application Data	Sample
Product	Plex for Android
Version	6.3.2.1332
User Agent	okhttp/2.6.0
Player	ExoPlayer
Server Version	1.7.5.4035-313f93718

We also collect information from the device that you use to access Plex services. Collecting this information allows us to invest our engineering resources to improve our applications on the platforms that would benefit the most customers.

Device Data	Sample
Device Identifier	123456789abcdfe-com-plexapp-android
Platform	Android
Platform Version	6
Vendor	HTC
Model	htc_e56ml_dtul
Name	HTC_X9u
Screen Resolution	1920×1080
Architecture	arm64-v8a
Layout	Mobile
Total Memory (RAM)	7640
Power Status	battery
Display Status	hdmi
Orientation	landscape
Smart Watch Connected	Android Wear

Network / Session Data

When you connect to Plex services, we also collect some information about your network and your connection.

Network Data	Sample
Secure Connection	True
Network Link Type	wifi
Network Status	offline
IP Address	52.18.201.205
Session Length	7605
Playback Session ID	123456789abcdfe-com-plexapp-android

TV Program Guide Data

In order to properly report aggregated user counts to our service providers, we collect information about the Electronic Program Guide (EPG) data used to support our live TV and DVR products. This collected information may include your Postal Code, local television provider (if applicable), and is only shared with our service provider in aggregate.

Playback Data

In order to provide the best media viewing experience possible, we need to collect information about how our products are being used by our customers.

Collecting playback data allows us to understand what types of content our customers are watching or listening to (movies, TV shows, music) and how that media plays (direct vs. transcode). Video and audio codec data is collected to improve playback support.

Generalisation of playback data
Based on feedback from the Plex community, we generalise some of the data we collect. Before our applications send us certain information, we round the values up into buckets that give us the general usage data we need, without providing details that could potentially be used to identify what you’re watching. These fields are:

• Duration of media
• Bit rate
• Watch time (how long you watched / listened)

Playback data we collect

Playback Data	Sample
Timestamp	2017-08-30 06:53:17 UTC
Identifier	com.plexapp.plugins.library
Session Identifier	5e6732e8-5da0-4cd9-85ba-2105630ff058
Playback Time	2500
Server Type	shared
Connection Type	relayed
Playback Origin	library
Was the item autoplayed?	false
Latency (in milliseconds)	500
Playback Count	1
Video Decision	transcode
Audio Decision	transcode
Subtitle Decision	transcode
Protocol	hls
Container	mkv
Video Codec	h264
Audio Codec	aac
Subtitle Format	srt
Context	auto-playqueue
Reason	quality
Error (if applicable)	“Couldn’t create playback session”

Optional Playback Data

You can opt out of sending us certain playback data. This option applies to playback data for your Personal Local Content (media stored on your own private server) and when streaming Personal Local Content owned by another user. When you opt out of sending playback data for your account, it will apply to all Plex clients and servers that you are logged in to.

Playback data you can opt out of	Sample
Bit Rate	1000
Duration	1800
Resolution	1920×1080
Offset	600
Completion Status	completed

Whenever an item is played, data can be reported by both the server that hosts the content and the Plex client playing it. If you play an item from your own server, opting out will apply to both your client application and your server.

• If you play an item streamed from a server owned by another user, both opt-out values are considered when determining what to report.
• If both users have opted out, no optional playback data is sent.
• If the server owner has opted out but the user playing hasn’t, the client will send optional playback data but the server will not.
• If the user playing the item has opted out but the server has not, only the server will report the optional playback data.

As described above, client playback data does not identify what content was played, does not identify what server the content was played from, does not identify the owner of the server that the content was played from, and is generalized.

Similarly, the server playback does not identify what content was played, does not identify which client accessed the content, does not identify the user who played it, and is generalised.

Changes made to this setting will also apply to all Managed Users in your Plex Home.

Plex-provided Content

If you watch or listen to content from third parties such as Free Movies and TV, News or Podcasts, we store information about what you viewed, the service it came from, and when it was published.

We store the list of News categories you followed and the list of content you’ve muted. We also store the list of podcasts you’ve saved to “My Podcasts” and the shows you’ve saved to “My Shows”.

Friend Data

If you create Managed Users on your account, we store information about the Plex Home and the users created.

We also store your list of Plex Friends and the sharing settings you configured if you allow them to access one or more of your libraries.

When you use the Watch Together feature, we record information about the session including who initiated it and who joined.

Library Data

We store the basic information about the libraries you’ve created on your Plex Media Server. This includes the name of the library, what type it is (Music, Movie, etc), scanner, agent, language, and dates it was created, updated, last scanned, and deleted. This information is used in order to display the sharing settings page.

Service Data

We collect and store additional information required for certain features to function. This includes:

• User account avatars
• Read status for announcements

Derived Information

Plex uses your IP address to roughly estimate where our customers are when using our services.

Derived Location	Sample
Country	US
Region	PA
City	Pittsburgh

Interaction Data

Collecting feature interaction data allows us to understand what parts of our product are being used on a regular basis and when our customers may be having trouble discovering certain features.

Example: what we collect when someone performs a search

Feature Interaction	Sample
Page	home
Pane	null
Action	searchinput
Mode	null
Type	null

Example: what we collect when someone plays a movie from the pre-play screen

Feature Interaction	Sample
Page	preplay
Pane	null
Action	play
Mode	null
Type	movie

 

Anonymous Data

In addition to the information described above, Plex collects anonymised data when users interact with our services. This includes:

• Server / library data
• DVR device information: manufacturer name and model

Server / Library Data

Field	Sample
Server Published?	true
Number of User Accounts with Server Access	2
Library Type (movie, music, photo, show)	movie
Library Language	en
Library Agent	com.plexapp.agents.imdb
Library Scanner	Plex Movie Scanner
Total Number of Items in Library	57
Number of items in library based on unique combination of container, video codec, and audio codec.	Container: mkv Video Codec: h264 Audio Codec: ac3 Number of items: 33
Timestamps indicating the last time an item was added and played for each unique combination of container, video codec, audio codec.	Last Added At: 2017-09-26 12:35:42 UTC Last Played At: 2017-09-26 11:24:13 UTC

If you opt out of sending us playback data, we will also stop sending the data described in the Server / Library section above. Opting out will apply to all servers owned by your user account.

 

Apple App Privacy

In late 2020, Apple added a new App Privacy section to the app store listings for all iOS, iPadOS, and tvOS apps. This section offers more detail on the data listed on the Plex app store page.

Data Used to Track You

As described above:

• We collect and store device identifiers and feature interaction data.
• Location is derived based on IP address. We do not collect precise locations.

Data Linked to You

This data is linked to your Plex user account.

• Purchases: Plex Pass subscriptions, in app purchases, etc.
• Contact Info: email address
• Usage Data: feature and ads interaction data
• Other Data: analytics data used to understand how product features are used (same as Usage data).
• Location: coarse location derived from IP address.
• Identifiers: device identifiers
• Diagnostics: performance data