Revised: June 28, 2024
PDF of the current version
之前的版本
What’s new in this version
- Updated the formatting to improve readability and ease of finding relevant information based on your relationship with Plex.
- Enhanced the Privacy Rights section to centralize privacy preferences including the ability to opt-out of targeted advertising, set activity sharing preferences, and turn website cookies on/off.
- Added a link to the Privacy Rights section to a new form to submit data access and deletion requests.
- Added explanation of how non-Personal Data is used to train machine learning or artificial intelligence.
- The details on data collected during activities on Services were shifted from the (now deprecated) Privacy Preferences page to this Policy.
We care about the privacy and protection of personal data. We strive to be transparent in our data collection practices while providing you with a service that you love and trust. This Privacy Policy sets forth our personal information processing policy which explains how we collect, use, and share personal data about you, and also when and how you can control what we collect and do with it. Our Privacy Policy applies to the data collected through products and services provided by Plex GmbH and its affiliates including Plex, Inc., (together, “Plex”), which include our websites, apps, and all other Plex-branded software and services (collectively, our “Services”). This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on the Plex.tv website. If we make any material changes to the Personal Data that we collect and/or how we use it, we will first obtain your consent before applying any of those changes. You are advised to consult this Privacy Policy regularly for any changes.
Your Plex Privacy Rights
您有权取消订阅 Plex 电子邮件
In your Plex Account Settings, click “Manage emails” from the “Email Subscription Settings” and select “Unsubscribe from ALL” and click “Update Preferences” to unsubscribe from our emails. In the alternative, from any Plex promotional email, click the “unsubscribe” link and follow the steps in the previous sentence. Please note that you cannot opt out from receiving all Plex communications, including administrative messages, service announcements, and messages regarding the terms and conditions of your account.
You have the right to have Plex delete the Personal Data that it has collected
After verifying your identity, Plex will delete Personal Data associated with your account except that we may retain archived copies as required by law. Keep in mind that this option will result in the full deletion of your Plex account itself (including any subscriptions associated with that account such as TIDAL or Plex Pass). The account will no longer be accessible once you do so. Click here to submit this request.
You have the right to opt out of targeted advertising (*select regions only)
Plex is able to provide free-to-watch movies and shows by displaying a modest number of ads before and during playback. While it is not possible to opt out of these ads entirely, you may opt- out of Personal Data being provided to third-party advertisers.
If this functionality is available in your region, in your Plex Account Settings, “Privacy” section, click the “Update my advertising consent settings” (or similar language) link at the bottom to be taken to a page to set your advertising preferences.
What Personal Data can Plex collect?
“Personal Data” is information that we collect that: may identify you as an individual; is reasonably associated with you; or is defined as such under applicable laws or regulations. The below lists reflect the data we require to complete the purposes listed later in the Policy (“Why Plex collects it”). Data listed as “optional” is not required and you provide that data (and any other data that we do not require) to us at your discretion.
If you are a job applicant
Name, email, educational info, job history, job title, location (derived from IP-address to the city-level)
Optional: image (e.g., avatar), address, phone, salary requirements, demographic info
Plex collects specific information about your activity on our Services and that information is linked to you.
Device information (i.e. the device that runs the application you use to access Plex)
Advertising id (opt-out available here), architecture, city, country, device, device id, display, latitude-truncated, layout, local time, longitude-truncated, memory, model, orientation, platform, platform version, power, region, screen resolution, timezone, vendor, watch connected, zip
Playback information (i.e. watching content on Plex)
- All content: Agent, audio, audio bitrate, audio channels, audio decision, audio profile, auto preview playback, blocked, buffering count, buffering duration, buffer duration from seeks, buffering count, buffering duration, client, codecs, cold start, column count, connection type, context, download category, download size, download url, drm, error, first run, ingested at, initialization time, item count, latency, launch info, local, metadata id, mmp, mode, muted, num items, num seeks, origin, owned, owner, num seeks, page ready time, pages loaded, pane, percent watched, pinned PMS sources, pinned provider sources, playback count, playback latency, playback stack, play time, preview playback, provider, rated at, rating, relayed, requested height, requested max bitrate, requested width, retries, seconds paused, seconds watched, server type, settings, source, start time, subtitle, subtitle decision, subtitle format, total active download time, total download time, value, video, video bitrate, video decision, video height, video profile, video width, viewed, viewed at, watch together.
- Plex Media Server Library Data: architecture, enable BIF Generation, enable credits marker generation, frequency Ghz, gpus, include adult content, memory Mb, music analysis, num channels, num episodes, num items, num locations, num photos, num tracks, num videos, users invited, uuid
- Optional Plex Media Server/Library Data (opt-out available here): Bit rate, completion status, duration, library agent, library language, library scanner, library type, number of Plex accounts with access to library, offset, resolutionserver published, timestamp for the last time an item was added and played for each unique combination of container, video codec, and audio codec, total number of items in library, number of items in library based on unique combination of container, video codec, audio codec. For more information on data collected from the Plex Media Server, see “What information does Plex collect from my Plex Media Server?”
If activity information is either anonymized or made part of an aggregated set of information (e.g., usage statistics and viewing trends), it cannot be linked to you. You can read more about this information in “What information does Plex either anonymize or aggregate?”.
Plex may also disassociate this activity information from your Personal Data to train machine learning or artificial learning models for purposes discussed in “Why does Plex need Personal Data?”. Your Personal Data is not introduced to any machine learning or artificial learning models.
When does Plex collect Personal Data?
If you are a user of the Services
- When you visit or engage with (e.g., watch content on) our Services
- When you create a Plex account
- When you authorize an external service (e.g., social networking site) to make your profile available to third-party companies such as Plex when you create an account using that external service
- When you contact us
If you are a job applicant
- When you apply for a job at Plex
- When you authorize a job networking platform to make your profile available to third-party companies such as Plex
Why does Plex need Personal Data?
If you are a user of the Services
- To provide, improve, and enhance our Services
- 响应您的请求
- To inform you about activity on your Plex account
- 就 Plex 与您沟通(在适用法律允许的情况下)
- 个性化营销、广告、推荐以及通过服务向您交付或提供的其他内容和体验(在适用法律允许的情况下)
- To deliver third-party advertising
- 方便您支付我们销售的任何产品和服务的费用
Who does Plex share Personal Data with?
Third-party service providers
Third-party service providers assist us in providing the Services including payment processors, business and analytics providers, content providers, marketers, and cloud service providers. All of these third parties are contractually required to only use your Personal Data for the specific purposes of providing the services requested of them.
Third-party advertisers
With third parties to deliver advertising to you (as permitted by applicable law). For clarity, Plex may share the following Personal Data with these parties: email (hashed only), Device ID, and IP address. For details on how to limit what is shared with third-party advertisers, see “Your Plex Privacy Rights”.
Other third-parties
Third-parties to whom you request or consent to our disclosing, sharing, or selling of your Personal Data
In addition, Plex reserves the right to share Personal Data to the extent necessary to:
- (a) satisfy an applicable law, regulation, legal process, or valid governmental request;
- (b) protect or defend the safety, rights, or property of Plex, the public, or any person.
- (c) facilitate a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or other proceeding involving Plex that includes or requires the transfer of the Personal Data.
Where does Plex store Personal Data?
Plex and its authorized data processors process Personal Data primarily in the United States.
How does Plex protect Personal Data?
Data privacy best practices
Plex takes measures to ensure that Personal Data is collected and processed in accordance with data privacy best practices which include:
- Privacy impact assessments of dataflows to ensure that the data collected is limited to what is needed to accomplish the purpose of the data processing.
- Data transfer mechanisms such as Standard Contractual Clauses for data transfers of EU/UK/Switzerland Personal Data to processors located in the United States.
Technical measures
- Within the Plex Media Server software, Plex provides publicly trusted TLS certificates for end-to-end encrypted connections among our servers, Services, and client applications. For more information, please review our support article on the topic.
- We have commercially reasonable physical, electronic, and organizational procedures to help safeguard and secure your Personal Data.
Data retention policy
- Personal Data is retained in your Plex account for as long as you maintain that account. When you delete your Plex account, we delete the Personal Data in the Plex account within 30 days. We may retain some usage statistics (including IP addresses which only provide a coarse location to the city level) in order to improve Plex’s services but this data is no longer linked to the Personal Data.
- Data related to your use of the services (e.g., logging and error tracking) is deleted after 90 days.
- Website cookies are reset after 14 days.
Plex does not knowingly collect, use, or disclose Personal Data from anyone under the age of 13. If we learn or are notified that we have collected the Personal Data of an individual under 13, we will take steps to delete that Personal Data as soon as possible. Plex parents or guardians can create managed user accounts for their children to restrict access to content based on content ratings. Learn more here.
What about external links and services?
Plex 可能会提供,您也可能会选择使用与我们的服务相关的第三方产品或服务,这些产品或服务可能包含与第三方网站、产品、服务或其他技术的链接或接口。这些系统包括由第三方(如 Braintree)运营的在线支付系统,确保您能够进行安全的在线支付。这些服务还包括与 Sonos、亚马逊 Alexa、IFTTT、Zapier、SmartThings、webhooks 等控制和回放机制的集成。任何此类第三方技术都可能收集您的信息,或使用其他服务或技术收集您的信息。这些第三方技术收集的任何信息均受这些第三方技术的隐私保护惯例管辖。Plex 与此类第三方技术无关,不对其进行控制,也不对其收集的信息负责。
More privacy questions?
If you have questions about this Privacy Policy, please submit them on our contact page.
All data access or deletion requests should be submitted here.
US state-specific rights disclosures
本部分包含加利福尼亚州、科罗拉多州、康涅狄格州、犹他州和弗吉尼亚州(以下简称“某些州”)法律所要求的披露内容。 如果您是这些州的居民,隐私政策的这一部分包含法律要求的披露内容,并解释了您可能享有的权利。我们在下文中使用的“出售”和“共享”一般是指加州定义。
Plex 收集、公开和共享的个人数据。
下表列出了我们在过去 12 个月中收集的个人数据类别(表中的“PI”)、收集来源、收集目的以及我们向其披露和/或共享的第三方类别。
个人资料类别 |
个人和在线标识符(例如姓和名、电子邮件地址(包括散列电子邮件)或独特的在线标识符) |
个人资料来源 |
消费者、授权第三方服务 和您连接到 Plex 的社交媒体帐户、服务提供商、内容提供商、我们服务上的广告商 |
收集个人资料的目的 |
与我们与您的互动有关的审计;法律合规;在我们的服务、内容交付和推荐中提供有针对性的广告;检测和防范安全事件、欺诈和非法活动;调试;(为我们或我们的服务提供商)提供服务,如账户服务、处理订单和付款以及分析;为改进技术进行内部研究;内部运营;维护和改进我们服务的活动;以及其他一次性使用。 |
向其披露个人资料的第三方类别 |
内容提供商、服务提供商和供应商、第三方(如您连接到 Plex 的社交网络和广告合作伙伴)、分析提供商、支付处理商和政府实体 |
共享个人资料的第三方类别 |
广告技术公司和广告商 |
个人资料类别 |
付款和账单信息 |
个人资料来源 |
消费者,内容提供者 |
收集个人资料的目的 |
计费提供 Plex 订阅服务;向内容提供商支付费用 |
向其披露个人资料的第三方类别 |
支付处理商和服务提供商 |
共享个人资料的第三方类别 |
无 |
个人资料类别 |
商业或交易信息(例如,购买、获得或考虑的服务记录) |
个人资料来源 |
消费者,我们服务的广告商,服务提供商 |
收集个人资料的目的 |
与我们与您的互动有关的审计;法律合规;在我们的服务、内容交付和推荐中提供有针对性的广告;检测和防范安全事件、欺诈和非法活动;调试;(为我们或我们的服务提供商)提供服务,如账号服务、处理订单和付款以及分析;为改进技术进行内部研究;内部运营;维护和改进我们服务的活动;以及其他一次性使用。 |
向其披露个人资料的第三方类别 |
内容提供商、服务提供商和供应商、经授权的第三方服务和您连接到 Plex 的社交媒体账号、广告合作伙伴、分析提供商、支付处理商和政府实体。 |
共享个人资料的第三方类别 |
广告技术公司和广告商 |
个人资料类别 |
互联网或其他电子网络活动信息(如与网站、电子邮件、应用程序或广告的交互信息) |
个人资料来源 |
消费者、我们服务上的广告商、您连接到 Plex 的第三方和社交媒体以及广告合作伙伴、服务提供商和内容提供商 |
收集个人资料的目的 |
与我们与您的互动有关的审计;法律合规;在我们的服务、内容交付和推荐中提供有针对性的广告;检测和防范安全事件、欺诈和非法活动;调试;(为我们或我们的服务提供商)提供服务,如账号服务、处理订单和付款以及分析;为改进技术进行内部研究;内部运营;维护和改进我们服务的活动;以及其他一次性使用。 |
向其披露个人资料的第三方类别 |
内容提供商、服务提供商和供应商、第三方(如您连接到 Plex 的社交网络和广告合作伙伴)、分析提供商、支付处理商和政府实体。 |
共享个人资料的第三方类别 |
广告技术公司和广告商 |
个人资料类别 |
地理位置信息(如邮政编码) |
个人资料来源 |
消费者、服务提供商 |
收集个人资料的目的 |
与我们与您的互动有关的审计;法律合规;在我们的服务、内容交付和推荐中提供有针对性的广告;检测和防范安全事件、欺诈和非法活动;调试;(为我们或我们的服务提供商)提供服务,如账号服务、处理订单和付款以及分析;为改进技术进行内部研究;内部运营;维护和改进我们服务的活动;以及其他一次性使用。 |
向其披露个人资料的第三方类别 |
内容提供商、服务提供商和供应商、第三方(如您连接到 Plex 的社交网络和广告合作伙伴)、分析提供商、支付处理商和政府实体。 |
共享个人资料的第三方类别 |
广告技术公司和广告商。 |
个人资料类别 |
根据上述信息推断您的预测特征和偏好 |
个人资料来源 |
消费者、服务提供商和内容提供商 |
收集个人资料的目的 |
与我们与您的互动有关的审计;法律合规;在我们的服务、内容交付和推荐中提供有针对性的广告;检测和防范安全事件、欺诈和非法活动;调试;(为我们或我们的服务提供商)提供服务,如账号服务、处理订单和付款以及分析;为改进技术进行内部研究;内部运营;维护和改进我们服务的活动;以及其他一次性使用。 |
向其披露个人资料的第三方类别 |
内容提供商、服务提供商和供应商、第三方(如您连接到 Plex 的社交网络和广告合作伙伴)、分析提供商、支付处理商和政府实体。 |
共享个人资料的第三方类别 |
无 |
个人资料类别 |
与上述个人信息相关联的有关您的其他信息(例如有关您所浏览内容的元数据、允许回放的时间戳以及与第三方内容相关的数据) |
个人资料来源 |
您连接到 Plex 的消费者、服务提供商、第三方和社交媒体、内容提供商以及我们服务上的广告商 |
收集个人资料的目的 |
与我们与您的互动有关的审计;法律合规;在我们的服务、内容交付和推荐中提供有针对性的广告;检测和防范安全事件、欺诈和非法活动;调试;(为我们或我们的服务提供商)提供服务,如账号服务、处理订单和付款以及分析;为改进技术进行内部研究;内部运营;维护和改进我们服务的活动;以及其他一次性使用。 |
向其披露个人资料的第三方类别 |
内容提供商、服务提供商和供应商、第三方(如您连接到 Plex 的社交网络和广告合作伙伴)、分析提供商、支付处理商和政府实体。 |
共享个人资料的第三方类别 |
广告技术公司和广告商。 |
个人数据的保存. Plex 将根据适用法律保留各类个人数据,并根据本隐私政策规定的处理目的合理保留必要的个人数据。
您在个人数据方面的权利。 某些国家的居民对企业收集的个人数据享有权利。您可以就您的个人数据行使以下权利,但有某些例外和限制:
- 确认我们是否处理您的个人数据的权利。
- 有权更正我们收集的有关您的个人数据中的不准确之处。
- 有权 知晓 :我们收集、使用和披露的个人数据的类别和具体内容,我们收集您的个人数据的来源类别,我们收集或出售您的个人数据的目的,我们出于商业目的披露的您的个人数据的类别,以及我们与之共享个人数据的第三方的类别;
- 有权 要求我们删除所收集的有关您的个人数据。
- 有权选择退出 (i) 共享个人数据用于定向广告或 (ii) 出售个人数据。 请注意,如果您选择退出某些做法,我们可能无法为您提供某些服务。 此外,我们不会故意出售或共享 16 岁以下个人的个人数据。
- 根据您所在的州,您有权在可行的情况下获得我们所收集的您的个人数据的便携式和可随时使用的副本。
- 根据您所在的州,您有权限制我们对某些“敏感”个人数据的处理(或者,如果您之前同意进行此类处理,则有权撤销同意)。
- 不因行使这些隐私权而受到歧视待遇 的权 利。
To exercise any of the above rights, please visit “Your Plex Privacy Rights”.
除 CCPA 允许的目的外,我们不会使用或披露敏感个人信息。
我们可能会要求提供更多信息,以核实您的请求,从而行使您的权利或了解您请求的范围。您无需在我们这里创建账号即可提交请求或满足请求。如果您拥有账号,我们将要求您通过与账号关联的电子邮件地址提交申请。您可以指定授权代理代表您提出申请,方法是通过与您的账号关联的电子邮件提交申请,并提供代理的 Plex 用户名或电子邮件地址。
If you have submitted a request that you feel we have not reasonably fulfilled, you may contact us to appeal our decision by emailing us.
Plex understands that you have personal content that you store using the Plex Media Server software (“Personal Content”).
Plex collects the following Personal Data from your Plex Media Server: email, IP address and username.
Plex does NOT share information about your Personal Content with third parties.
Plex does NOT collect:
- 您个人内容的内容标题。
- Filenames EXCEPT those that may be collected through optional crash reports.
- Metadata for Personal Content (e.g., information about the specific file, cover art, subtitles, running length, etc.) EXCEPT to customize viewed content syncing to enhance your account or if you have enabled metadata matching capabilities in which case such data will be anonymously sent to us or you have integrated with a third-party control or playback mechanism that requires us to access your metadata to play the relevant content (e.g., if you use Amazon Alexa to play a particular song or movie from your Personal Content, then our Services may search your Personal Content metadata in order to find and play the song or movie requested.)
- Data transferred through the Plex Relay Service. If you use the Plex Relay Service to connect or stream your Personal Content to another device, we will transfer the data necessary to perform the service. All such traffic is encrypted from end-to-end in a manner that makes it impossible for Plex or the Plex Relay Service to decrypt or view any data. The data transferred via the Plex Relay Service is not stored by Plex except for the temporary buffering of data required to provide you with an optimal streaming experience. You can disable the Plex Relay Service by turning off the “Enable Relay” preference in the “Network” section of your Plex Media Server Settings.
Plex 收集:
- Configuration data. Information about your configuration or use of our Services when you create a Plex Media Server on a local device, connect to a Plex Media Server that you or another person have configured, or download or connect to a Plex app, or interact with or use other Plex software or Service. This information may include an IP address, the number of files, and information used to secure access to our Services.
- Activity data. Information about your activity as described in “What information does Plex collect about my activity on the Services?”
Certain activity information is either anonymized or made part of an aggregated set of information. This means that it cannot be linked to you. These activities are:
- TV program guide data:
- Zip codes and local television providers.
- Server / library data:
- DVR device information:
- Manufacturer name and model