Revised Dec 19, 2022
We at Plex care about the privacy and protection of personal data. We strive to be transparent in our data collection practices while providing you with a service that you love and trust.
This Privacy Policy explains how we collect, use, and share personal data about you, and also when and how you can control what we collect and do with it.
Our Privacy Policy applies to the data collected through products and services provided by Plex GmbH and its affiliates, including Plex, Inc., (together, “Plex”), which include our websites, apps, and all other Plex-branded software and services (collectively, our “Services”).
“Personal Data” is information that we collect that: may identify you as an individual; is reasonably associated with you; or is defined as such under applicable laws or regulations.
We also collect other information that is not Personal Data but we may link to Personal Data about you.
To learn more about your choices regarding this data, please review your options under the Plex Privacy Rights section below.
When you create a Plex account, we collect Personal Data including: e-mail address, username, and password, name (optional), image (optional), and payment information (optional).
When you wish to conduct a business transaction with us, we collect Personal Data including: name, business email, business address, phone.
When you connect your Plex account to an external service (e.g., social networking site), we collect Personal Data including: name, email, public profile, other data you have authorized that service to provide.
When you apply for a job at Plex, we collect Personal Data including: Name, phone, email address, any other information that you include in your CV/resume.
When you use our Services, we collect Personal Data including: IP address (as permitted by applicable law), usage statistics (as permitted by applicable law), debugging information, device information.
When you contact us, we collect Personal Data including: Name, email, username, any other information that you include in your request.
Plex collects limited Personal Data from the Plex Media Server. For more information, see “What information does Plex collect from my Plex Media Server?”
Plex and its authorized data processors process your Personal Data in the United States. Plex utilizes Standard Contractual Clauses and other applicable transfer mechanisms for data transfers of EU/UK/Switzerland Personal Data to processors located in the United States.
Plex may share Personal Data as follows:
Plex Media Server software. Plex provides publicly trusted TLS certificates for end-to-end encrypted connections among our servers, Services, and client applications. For more information, please review our support article on the topic.
Your Personal Data. We have commercially reasonable physical, electronic, and organizational procedures to help safeguard and secure your Personal Data. We do not store any of your payment or credit card information on our servers. As explained below, that data is stored by a third party that provides payment-processing services for Plex.
Plex retains the Personal Data in your Plex account for as long as you maintain that account. Specifically, we delete data used for logging and error tracking after 90 days and we reset cookies on our website after 14 days. We also delete Personal Data in your Plex account within 30 days after your account is deleted. We may retain some usage statistics (including IP addresses) for as long as we have a business purpose in order to improve Plex’s services, but these statistics are no longer linked to the Personal Data.
Regardless of your global location,
Plex does not knowingly collect, use, or disclose Personal Data from anyone under the age of 13. If we learn or are notified that we have collected the Personal Data of an individual under 13, we will take steps to delete that Personal Data as soon as possible. Plex parents or guardians can create managed user accounts for their children to restrict access to content based on content ratings. Learn more here.
Plex may offer and you may choose to use products or services from third parties in connection with our Services that may contain links to or otherwise interface with third-party websites, products, services, or other technologies. These include online payment systems operated by third parties (e.g., Braintree) which enable you to make secure online payments. They also include integrations with control and playback mechanisms such as Sonos, Amazon Alexa, IFTTT, Zapier, SmartThings, webhooks, etc. Any such third-party technology may collect information from you or use other services or technologies that collect information from you. Any information collection by these third-party technologies is governed by the privacy practices of those third-party technologies. Plex is not affiliated with, does not control, and is not responsible for the collection of information by such third-party technologies.
If you have questions about this Privacy Policy, please submit them on our contact page or email us.
This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on the Plex.tv website. If we make any material changes to the Personal Data that we collect and/or how we use it, we will first obtain your consent before applying any of those changes to your Personal Data collected before that change. You are advised to consult this Privacy Policy regularly for any changes.
All data access or deletion requests should be submitted here.
This section contains disclosures required by the laws in California, Colorado, Connecticut, Utah, and Virginia (“Certain States”). If you are a resident of such states, this section of the Privacy Policy contains disclosures required by law and explains rights that may be available to you. Our use of the terms “sell” and “share” below generally refers to these California definitions.
Personal Data That Plex Collects, Discloses, and Shares.
The below table identifies the categories of Personal Data (“PI” in the table) we have collected in the past 12 months, the source of collection, our purpose for collecting it, and the categories of third parties to whom we have disclosed and/or shared/sold it.
Category of PI | Personal and online identifiers (e.g., first and last name, email address, or unique online identifiers) | |||
Sources of PI | Consumers, authorized third parties services and social media accounts you connect to Plex, service providers, content providers, advertisers on our Services | |||
Purposes for collecting the PI | Auditing related to our interactions with you; Legal compliance; Provide targeted advertising on our Services; Content delivery and recommendations; Detecting and protecting against security incidents, fraud, and illegal activity; Debugging; Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics; Internal research for technological improvement; Internal operations; Activities to maintain and improve our services; and Other one-time uses | |||
Categories of third parties to whom the PI is disclosed | Content providers; service providers and vendors; third parties, such as social networks you connect to Plex and advertising partners; analytics providers; payment processors; and government entities | |||
Categories of third parties to whom the PI is shared | Advertising technology companies and advertisers |
Category of PI | Payment and billing information | |||
Sources of PI | Consumers, content providers | |||
Purposes for collecting the PI | Billing to provide Plex subscription services; payments to content providers | |||
Categories of third parties to whom the PI is disclosed | Payment processors and service providers | |||
Categories of third parties to whom the PI is shared | None |
Category of PI | Commercial or transactions information (e.g., records of services purchased, obtained, or considered) | |||
Sources of PI | Consumers, advertisers on our Services, service providers | |||
Purposes for collecting the PI | Auditing related to our interactions with you; Legal compliance; Provide targeted advertising on our Services, Content delivery and recommendations; Detecting and protecting against security incidents, fraud, and illegal activity; Debugging; Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics; Internal research for technological improvement; Internal operations; Activities to maintain and improve our services; and Other one-time uses. | |||
Categories of third parties to whom the PI is disclosed | Content providers; service providers and vendors; authorized third parties services and social media accounts you connect to Plex, advertising partners; analytics providers; payment processors; and government entities. | |||
Categories of third parties to whom the PI is shared | Advertising technology companies and advertisers |
Category of PI | Internet or other electronic network activity information (such as interactions with a website, email, application, or advertisement) | |||
Sources of PI | Consumers, advertisers on our Services, third parties and social media you connect to Plex and advertising partners, service providers, and content providers | |||
Purposes for collecting the PI | Auditing related to our interactions with you; Legal compliance; Provide targeted advertising on our Services, Content delivery and recommendations; Detecting and protecting against security incidents, fraud, and illegal activity; Debugging; Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics; Internal research for technological improvement; Internal operations; Activities to maintain and improve our services; and Other one-time uses. | |||
Categories of third parties to whom the PI is disclosed | Content providers; service providers and vendors; third parties, such as social networks you connect to Plex and advertising partners; analytics providers; payment processors; and government entities. | |||
Categories of third parties to whom the PI is shared | Advertising technology companies and advertisers |
Category of PI | Geolocation information (such as ZIP code) | |||
Sources of PI | Consumers, service providers | |||
Purposes for collecting the PI | Auditing related to our interactions with you; Legal compliance; Provide targeted advertising on our Services; Content delivery and recommendations; Detecting and protecting against security incidents, fraud, and illegal activity; Debugging; Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics; Internal research for technological improvement; Internal operations; Activities to maintain and improve our services; and Other one-time uses. | |||
Categories of third parties to whom the PI is disclosed | Content providers; service providers and vendors; third parties, such as social networks you connect to Plex and advertising partners; analytics providers; payment processors; and government entities. | |||
Categories of third parties to whom the PI is shared | Advertising technology companies and advertisers. |
Category of PI | Inferences drawn from the above information about your predicted characteristics and preferences | |||
Sources of PI | Consumers, service providers, and content providers | |||
Purposes for collecting the PI | Auditing related to our interactions with you; Legal compliance; Provide targeted advertising on our Services; Content delivery and recommendations; Detecting and protecting against security incidents, fraud, and illegal activity; Debugging; Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics; Internal research for technological improvement; Internal operations; Activities to maintain and improve our services; and Other one-time uses. | |||
Categories of third parties to whom the PI is disclosed | Content providers; service providers and vendors; third parties, such as social networks you connect to Plex and advertising partners; analytics providers; payment processors; and government entities. | |||
Categories of third parties to whom the PI is shared | None |
Category of PI | Other information about you that is linked to the personal information above (such as metadata about content you view, timestamps to allow playback, and data related to third party content) | |||
Sources of PI | Consumers, service providers, third parties and social media you connect to Plex, content providers, and advertisers on our Services | |||
Purposes for collecting the PI | Auditing related to our interactions with you; Legal compliance; Provide targeted advertising on our Services; Content delivery and recommendations; Detecting and protecting against security incidents, fraud, and illegal activity; Debugging; Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics; Internal research for technological improvement; Internal operations; Activities to maintain and improve our services; and Other one-time uses. | |||
Categories of third parties to whom the PI is disclosed | Content providers; service providers and vendors; third parties, such as social networks you connect to Plex and advertising partners; analytics providers; payment processors; and government entities. | |||
Categories of third parties to whom the PI is shared | Advertising technology companies and advertisers. |
Personal Data Retention. Plex will retain each category of Personal Data in accordance with applicable laws and as reasonably necessary for our processing purposes set forth under this Privacy Policy.
Your Rights Regarding Personal Data. Residents of Certain States have rights with respect to the Personal Data collected by businesses. You may exercise the following rights regarding your Personal Data, subject to certain exceptions and limitations:
To exercise any of the above rights, please contact us by clicking HERE.
We do not use or disclose sensitive personal information for purposes other than as permitted under the CCPA.
We may require additional information to verify your requests to exercise your rights or understand the scope of your request. You will not be required to create an account with us to submit a request or have it fulfilled. If you do have an account, we will require you to submit your request from the email address associated with your account. You may designate an authorized agent to make a request on your behalf by submitting a request from the email associated with your account and providing the Plex username or email address of your agent.
If you have submitted a request that you feel we have not reasonably fulfilled, you may contact us to appeal our decision by emailing us.
Plex understands that you have personal content that you store using the Plex Media Server software (“Personal Content”).
Plex collects the following Personal Data from your Plex Media Server: email, IP address and username.
Plex does not share information about your Personal Content with third parties.
Plex does not collect:
Plex does collect:
Privacy Policy – 2022 is a premium feature and requires a Plex Pass subscription.
Learn More