We're updating our Terms of Service and Subscriptions and Billing Terms. These changes take effect on November 29, 2018, and continued use of Plex after that date constitutes acceptance of our new terms.

Subscriptions and Billing

  1. We do not store any of your billing details on our servers. The data is encrypted and securely stored by BrainTree, which is an independent company that provides payment processing services. A copy of the BrainTree security policy is available here.
  2. Subscriptions are billed in advance on a monthly or yearly basis, depending on the plan you choose and your place of residence.
  3. If you agree to automatic renewal at the time of subscription, then your subscription will be renewed automatically at the end of the each subscription period.
  4. The charges are non-refundable.
  5. If you cancel your subscription, you will not be charged again, and your subscription will last until the end of the subscription period.
  6. While we are always hard at work adding rich new features and functionality to your Plex Pass subscription, in the future we may have to charge separately for some new content and/or features (e.g. for content or functionality that we license from third parties).

The Best of Plex

Plex Pass gives you exclusive access to awesome new features and apps.

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The Best of Plex

Subscriptions and Billing is a premium feature and requires a Plex Pass subscription.

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Plex Media Server

Plex Media Server (PMS) is the software that allows you to stream your content to all of your devices, anywhere.

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