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Plex Blog

September 10, 2009

Plex on Snow Leopard: Issues and Workarounds

Snow Leopard is out, and we just wanted to take a minute and update you all on how Plex runs on this great new OS. Thanks to reports from our users as well as our own testing, we’ve found that Plex seems to have four serious issues on Snow Leopard:

  • Apple Remote issue: Plex is not able to gain exclusive access to the device, which causes the system to see the button presses as well. Our friend Evan looked into this and reported it to Apple as an apparent bug. Apple replied “…this is a known issue, which is currently being investigated by engineering.” One of our clever users (FortyRock) came up with a workaround, which we recommend only if you’re comfortable editing system files. It should be noted that this apparent bug affected lots of other software, such as VLC, EyeTV, Hulu Desktop, etc.
  • GMA X3100 issue: There are apparently corruption/color issues on systems with this chipset (more details here). There is no known fix or workaround for this issue as of yet.
  • Digital audio (AC3/DTS) issue: There is an apparent issue with Core Audio that prevents digital audio from playing more than once successfully. We’re investigating the problem, and there is a workaround by user dannyv45 that has helped some people out.
  • SMB connection issue: Plex appears to have problems connecting to a Snow Leopard SMB server. We’re investigating the issue.

So the bottom line is that if you have a system that you’re using exclusively for Plex, you’re probably better off staying with Leopard, as the new OS doesn’t bring anything in the way of advantages for Plex, and it brings a good handful of serious issues.

The one question we keep getting asked is “When will a Snow Leopard compatible Plex be released?”. Unfortunately – especially given the nature of some of the issues – it’s hard to predict. In the meantime, work continues on Plex/Nine and the next maintenance release of Plex/Eight…

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