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Tracking Technologies


Like many online services, Plex uses a technology that is commonly known as “cookies.” A cookie is a small text file that resides on your computer, mobile phone, or other device, and allows us or our business partners to manage and report on your interaction with the Services. Through cookies, we are able to collect non-personally identifiable information that we use to improve the Service, keep count of return visits to our website or partners’ websites, collect and report on aggregate statistical information, or authenticate your login credentials. We may also collect other data such as the page or site that referred you to the Services, the date and time you visited the Services, and your current IP address.

We also use analytics technologies, such as Google Analytics. To learn more about Google Analytics and your privacy, visit http://www.google.com/analytics/learn/privacy.html. To opt out of being tracked by Google Analytics when using our site, visit http://tools.google.com/dlpage/gaoptout.

By providing us with information about how you interact with our website, apps and products, these tools help us learn how to make the Plex experience even better and customize our communications with you. For example, these technologies can tell us things like how you arrived at the Plex site, if you have visited the site before, how long you stay on the site, and which pages you visit. They also provide us with general information about where in the world you may be located.

From time to time, we may contract with third-party marketing partners and advertising networks that use cookies and similar technologies to collect information about your visits to and actions on certain pages of our site and about whether you open certain emails we send you. We do this in order to serve advertisements for relevant Plex products and services to you later, such as when you are on certain third-party sites, and to measure the performance of our messages. We do not share any of your account information or account content with a third party as part of this process. You may opt out of these targeting and advertising cookies at any time by visiting the Network Advertising Initiative opt-out page, where you can select to opt out of some or all third-party advertising networks.

The Services use social media features provided by companies and services such as Facebook, Twitter, and Google+ to enable you to share information with these channels. Cookies used by these services are owned and controlled by third parties, and therefore the third parties, and not Plex, are responsible for their use. As such, we can’t guarantee that we have listed every cookie you might get from a third party since a third party could change these cookies at any time as their needs change. For your convenience, below are links to some of the most commonly used social networks and their privacy policies.

For more information about the use of cookies and how to block them, visit www.allaboutcookies.org, www.youronlinechoices.eu (Europe) or www.aboutads.info/choices/ (United States). Most web browsers also allow you to manage your cookie preferences. You can set your browser to refuse cookies, or delete certain cookies. This may impair or prevent proper functioning of the Services.

Tracking Pixels

Again, like many online services, Plex and its third party partners (such as Facebook, Google and Amazon) employ a technology known as “tracking pixels.” A pixel is a small one-pixel-by-one-pixel clear image that is embedded in HTML content, and is about the size of a period at the end of a sentence. When HTML content containing a pixel is rendered, the pixel transmits anonymous, non-personally identifiable information to a server, such as a numeric count, unique identifier, or IP address. Plex and its partners use pixels to help us better manage our Services. For example, we may place a pixel in HTML-based emails to let us know which emails recipients have opened, or on a webpage to count the number of unique visitors to that page. The use of a pixel allows us to gauge the effectiveness of certain communications and of our marketing campaigns.

If you do not want to receive tracking pixels, you will need to disable HTML images in your email client, but that may affect your ability to view images in other email that you receive.


We do not sell or give your email address to other companies for their own marketing purposes without your permission. However, we may use your email address or other registration data to provide you with technical support, send you communications about the Service or other promotional offers you have elected to receive, and to serve you with marketing offers that are more relevant to your interests. We may occasionally work with data partners to help increase the relevancy of marketing offers we provide to our customers. In doing so, we may provide such companies with information representing an encrypted or hashed value derived from information you have provided to us, such as your email address.

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