Subscriptions and Billing

Revised February 9, 2021

1. Subscription(s). Access to certain Content provided by Plex or a third party may require you to enroll in a subscription(s) for a recurring period of time as specified during order or registration (“Subscription(s)”). Subscription(s) for certain Content may also have particular access or usage requirements. The Plex Solution will connect you to any designated login, account, or registration process.
2. Terms of Service. Subscription(s) is subject to these “Subscription(s) and Billing” terms, the Plex Terms of Service, and any other terms and conditions imposed by the third party provider of the Content, your financial services provider, and/or your mobile carrier or internet provider. You are solely responsible for reviewing the terms of use, privacy policy or any other terms governing your use of the Subscription(s) or the applicable service(s) provided by your financial services provider and/or mobile carrier. Capitalized terms not defined herein are defined the Terms of Service.
3. Privacy. Please see Plex’s Privacy Policy to review the information collection and use practices of Plex.
4. Order. To enroll in a Subscription, you may be required to create an account or complete a registration process. Orders placed are not final until confirmed by Plex.
5. Trial Period. Some subscription(s) may start with a trial period during which you may cancel your Subscription(s). To avoid any charges, you must cancel (see below) before the expiration of the applicable free trial period.
6. Fees. The applicable fee(s) for a Subscription(s) will be specified at the time of order or when you change your Subscription. Sales tax may apply (see here for more info). Any applicable discounts or promotional prices will be noted at the time of order. Unless otherwise noted or required by applicable law, all fees are non-refundable and billed in advance for the upcoming Subscription(s) period. No refunds or credits shall be issued for partial months, upgrade/downgrades, nonuse, or termination of account due to Terms of Service violations. When you order a Subscription(s), you will initially be charged at the rate applicable at the time of your initial request to subscribe. If the price of your Subscription(s) changes, we will provide you with at least thirty (30) days prior notice.
7. Payment Methods. To enroll in a Subscription(s), you must provide a current, valid, accepted method of payment (“Payment Method”). By providing a Payment Method in connection with any Subscription(s), you hereby authorize Plex to debit the Payment Method provided on a recurring basis for the applicable cost of the Subscription(s).
8. Billing. Following expiration of the applicable trial period, Subscription(s) is billed in advance for the identified subscription period. In addition to any fee(s) for a Subscription(s), you agree that you are responsible for any charges (including any foreign transaction charges) that may be imposed by credit card providers or other third parties in connection with your use of or payment for the Subscription(s). Should charges for which you are responsible fail at the time payment is required, you may be responsible for costs associated with Plex’s efforts to collect amounts due in accordance with applicable laws.
9. Renewal. Unless otherwise noted at time of order, each Subscription(s) will renew automatically for recurring periods on or about the date the then-current recurring Subscription(s) period expires. Such renewal will be for the same duration as the original Subscription(s) term. Please also note that Content or the features or functionality of the Plex Solution may change for the renewal period and/or may be subject to different fees. We will provide prior notice of any changes in advance of any renewal. Your Subscription(s) will remain in effect and continue to renew automatically until it is cancelled by you or the Terms of Service are terminated (in accordance with their terms).
10. Cancellation. You are responsible for cancellation of any Subscription(s). But, you can cancel at any time with such cancellation effective upon expiration of the then current Subscription(s) period. To cancel, please visit this page and make a cancellation request at least one (1) day prior to the end of your then-current Subscription term.
11. Promotion codes. Promotion (promo) codes cannot be redeemed in all situations. For instance, they are not applicable in the following scenarios:
    • Using a “X free months” type trial code to extend an existing, recurring monthly or yearly Plex Pass subscription
    • Upgrading an existing monthly or yearly Plex Pass subscription that is billed and managed through an app store (such as the Amazon Appstore, the App Store/iTunes, Google Play, the Roku Channel Store, or similar)
    • Upgrading a “TIDAL HiFi + Plex Pass” combination subscription
12. Law. All Subscription(s) are void where prohibited by law. These Subscriptions and Billing terms and any Subscription(s) available through the Plex Solution shall be governed by the laws of the State of California.