We definitely hear and understand your concerns and really appreciate all the thoughtful feedback we’ve received over the last 24 hours. We’ve been working on this for weeks and many of us who use Plex every day have had to work through this carefully to get ourselves comfortable. That said, many of you have raised good points that (somehow!) we didn’t consider, so we are going to make some important changes to address those. First, it is worth addressing some of the major themes we’ve seen.
Did you try to sneak this by us?
No. We were just busting our asses to get this done by the end of the week (like so many other things we do!). The sentence most people are concerned about wasn’t buried on page seven of legalese, it was front and center on our summary page, which we created to be more transparent. We tried hard to make it obvious and understandable. We then emailed fifteen million people 30 days before the policy even takes effect, which is technically not required, but again we wanted to be as transparent as possible. There is never a time that we can send (even if we wanted to) emails to our customers “under the radar”. Those days are long gone :-). BTW, Friday and Saturday are our heaviest use days, so there was no intention of this “slipping by”.
Are you now going to sell our data?
Why did you remove the opt out in the first place?
As we worked through this revision, we came to the conclusion that providing an ‘opt out’ in the set-up gives a false sense of privacy and feels disingenuous on our part. That is, even if you opted out, there is still a bunch of data we are collecting that we tried to call out as exceptions. So rather than try to enumerate all of exceptions, we decided: (1) to make it even more clear that we don’t collect data that tells us what is in your library; (2) to remove the opt out provision primarily to be more clear up front (but also acknowledging that the data is clearly useful); and (3) to be very transparent about what we do, and don’t do, with the data (including Section F, which prohibits us from selling your data).
Can’t you still deduce what is in my library?
This was clearly a detail we missed, and many of you have raised it after the fact. While we think it would be hard for someone to figure out the identity of a file based on some media information (e.g. media duration), it is certainly more than just a theoretical possibility. And, again, we have ZERO interest in knowing or being able to know what is any of your libraries. So, for you and for us, we’re going to make some changes to the policy ASAP.
Oh yeah? Like what?
We’re going to do three main things: